Terms & Conditions

Please read the below information before booking with London Country Tours. If anything is unclear please do not hesitate to contact us, we will be happy to answer any questions you have. Also, if you have not visited the UK before, we have compiled some useful Travel Advice worth knowing to make your trip more enjoyable and stress-free.

IMPORTANT – By booking your tour with London Country Tours you agree to the following terms & conditions:

Tour Payment & Refund/Cancellation Policy

We are only asking for a small £100 deposit on all tours for groups of 8 people or less with the balance only being paid at the end of the actual tour taking place direct to the guide. This deposit is fully refundable up to 7 days before the tour is due to take place. After this date unfortunately clients will not be able to get a refund from us and are advised to go though their travel insurance. Note larger groups are asked to pay in full before tours are due to start due to booking extra guides and vans but the same policy applies to them as with the smaller groups but applies to the full tour fee they would have paid. Note entry tickets or event tickets we purchase at your request are non-refundable for any reason whatsoever. Unless the venue or event itself agrees to refund the tickets which we will try to obtain for you but cannot guarantee. Again if the venue or event will not refund the ticket fee clients are advised to claim though their travel insurance.

Admin Fee

All Transactions using a Credit Card or Paypal or Bank Transfer carry a 3% charge to be added for fees we pay as per the terms set by the provider. Paying cash British Pounds does not have any fee attached.

Attraction Charges

Your tour charge includes vehicle hire, driver guide, fuel, parking, and any congestion charges. Lunch and entrance to tour attractions is payable locally and not included in the tour charge. If you wish for the driver guide to escort you around the attractions, you must also pay for their entrance fees. Please note certain UK attractions do not allow guides inside, if this is the case we will tell you all the history before you enter and what to do when inside and then the guide will be waiting for you at the exit at an agreed time. If however it is an English Heritage or National Trust site, as members our drivers can enter free-of-charge.

Dress Code

All clients must take their own responsibility to dress appropriately for the tour they have booked and they must check the weather the morning of the tour before it starts to ensure they are wearing what is required which includes correct footwear, jackets, hats and gloves etc. If you are unsure what to wear given different weather changes or what footwear to wear on any tours please ask us and we will clarify for you.

Attraction and Traffic Issues

On very rare occasions we may face issues that arise when we visit sites like power cuts or staff shortages, etc. These are of course totally outside of our control and we cannot be held responsible for issues like this at any site. But we will always do our best to find a solution to any issues that arise, which may include offering alterative sites/attractions where possible. The same also applies to traffic issues that may arise as we drive around during the tour. We cannot be held responsible for such traffic issues but will always do our best to find the quickest and safest route needed.

Tour Pickup / Return

Although confirmed on your tour itinerary, pickup for the majority of tours from your chosen location will be between 8-9am. If you are unsure of your pickup location for the tour, we can recommend Gloucester Road Tube Station, London, SW7 4SF as it is easy and accessible for both you and our drivers.

Please ensure you are waiting and ready to depart at the agreed pickup site at the time specified. If you are late this may affect your itinerary and result in a shortened trip. Final drop-off time on a one day tour can vary depending on location but is expected to be between 7-9pm the same day.

Please note collection from South & Central London area is included in the tour price, other locations are possible but this may incur an extra charge. Please contact us for details.

Additional Driver Time

Should you wish to make use of our driver tour guide and have dinner on the evening of your tour or perhaps visit a London show, our driver services are available for hire at the rate of £100 per hour. Please ensure you give our drivers reasonable notice if you wish to do this.

Driver & Vehicle Guide Selection

We have a number of expert driver guides at London Country tours. and will automatically select the best available one for your chosen tour. If you have a preference of driver guide please request them upon booking and we will do our best to accommodate this although we cannot make any guarantees. Please note we reserve the right to change drivers at our discretion at any time. This also applies to what vehicle we send to take you on your chosen tour. We will try to assign you the best vehicle for your group size and travel plans and if you wish to book a certain vehicle please ask at the time of booking and we will do our best to provide it but cannot guarantee it and reserve the right to send a vehicle of our choosing.

Vehicle Damage & Client Behaviour

We reserve the right to charge reasonable fees for any damage caused to our vehicles during the tour. If a guest is sick or soils in the vehicle a charge of £350 will be payable to the driver at the end of the tour for professional cleaning. Also at all times all clients are expected to ensure they behaviour in an acceptable manner while on any of our tours and at all venues and while inside our vehicles. Any verbal or physical abuse that takes place towards any of our guides or between clients themselves will result in immediate termination of the tour and all future tours and all monies paid for the tours will be forfeited. Our guides have the right to work in safe and professional environment at all times both mentally and physically and any breech of this by any client will be taken very seriously and if required reported to the police.

Insurance & Loss/Theft of items

Our drivers are fully insured with public liability insurance, for peace of mind during your tour with us. As always when travelling, it is strongly advised to arrange your own personal travel insurance via your chosen insurance company, as we cannot be held responsible or liable for any losses you suffer while on a tour with us, If you need assistance please do not hesitate to contact us. We can also not be held responsible or liable for any items you have that you loose or damage or have stolen while on one of our tours.

Client Safety

While on our tours all clients must ensure they are fully fit and able to carry out the tour they have booked. At all times all clients must obey the instructions of the guide. Clients must take responsibility for their own safety and take due care attention during the tour. We cannot be held responsible or liable if this is not followed by clients. All clients acknowledge and agree to participate in our tours at their own risk and by doing so agree that they are agreeing to the physical risks involved in our tours.

Terms & Conditions

IMPORTANT – By booking your tour with London Country Tours you agree to the following terms & conditions:

Tour Payment & Refund/Cancellation Policy

​Admin Fee

​Attraction Charges

​Dress Code

​Attraction and Traffic Issues